Q: |
I authorized a company to take money from my credit card for my monthly bill, but I want to cancel it. Can I place a stop payment on that? |
A: |
There is no way to place a stop payment on a VISA transaction, you must cancel this payment with the company. |
|
Q: |
I forgot my password for my Online Account. Can you tell me what it is or how I can get a new one? |
A: |
We cannot see current Online Account passwords. You can fill out the Online Account application and you will be sent a new password, or you can call our Member Service Center at 456-7000 (toll free 1-800-326-3328). |
|
Q: |
My purse (or wallet) was stolen along with my checks and credit cards. What do I need to do to block my cards and stop my checks from being cleared? |
A: |
Please call our Member Service Center at 456-7000 (toll free 1-800-326-3328) as soon as possible. |
|
Q: |
How do I increase the amount on my check protection (AKA Debit/Checking Card Overdraft) ? Is there on online application for this? |
A: |
You can go to our credit card application, list the desired credit limit on the amount requested and list a credit limit increase as the purpose of the loan. You may also call our Member Service Center at 456-7000 (toll free 1-800-326-3328). |
|
Q: |
I just attempted to transfer money from one account to another account. I received the error "account not flagged for transfer". Why am I getting that error, and how can I have my account set up to make this transfer? |
A: |
That error means that one of the accounts that you are either transferring to or from is not set up for cross-account transfers. You can fix this by calling our Member Service Center at 456-7000 (toll free 1-800-326-3328), and requesting that BOTH accounts be set up for cross-account transfers. |
|
© 2008, Deseret First Credit Union
