CardHub by Deseret First
What can CardHub do for me?
How do I get CardHub?
This all-new program lets you gain the security and control of your Deseret First Card in minutes! Control when, where, and how your card is used.
To get started register as a new user and then add in your Deseret First credit and/or debit card information.
Set up any alerts, travel notes, and spending restrictions you want! Now you have more control over how, when, and where your card is used!
Amazon is an online merchant, however, their transactions sometimes come through as mail or telephone orders. To completely block Amazon and possibly other online merchants, you would need to disable both “Online” and “Mail/Phone Order” transactions.
Do Location Controls and Alerts depend on phone signal?
An alert is triggered or a control is initiated by in-store transactions that occur outside of the area where your primary mobile device is located. The mobile device must have GPS enabled with permission to use the current location. If your phone is turned off, without cellular service, or does not provide GPS coordinates it will use the last saved GPS location. In the event CardHub does not receive a new GPS signal for more than eight hours, CardHub temporarily ignores the My Location policies. Transactions would not trigger alerts or control denials based on My Location preferences during this time. However, an alert would be generated informing you that a transaction was conducted.
Can the app be controlled from a desktop or laptop computer?
No, this is a mobile app and is controlled by a smartphone or tablet.
Does the app require me to authenticate each time the application is started or accessed?
After the initial registration, you will only need to log in with your user ID and password or a four-digit passcode if the application’s session has timed out. Fingerprints and facial recognition may also be used to log in if supported by your device.
When the card is turned off, most card transactions are denied by CardHub and alerts are generated for attempted transactions. However, Auto-pay, recurring transactions, and credits (deposits, returns, reversals) are exempt from this high-level control.
Will CardHub work outside the U.S.?
Yes. If your phone has a data connection the app will work.
How long can I leave a card “off”?
You can turn cards off, leave them off as long as you want to, and only turn them back on when you want to perform transactions.
How many cards can a user set up?
There isn’t a limit to the number of Deseret First issued cards you can set up.
Do I have to be logged into the app to receive notifications?
Notifications are push notifications in the app. You do not need to be logged in.
I have My Locations turned on, but my transaction was denied even though my phone was with me.
Although most merchants process their transactions from their physical location, some merchants might run their approvals through a corporate office or other location that is outside of the My Location parameters that were set up. In these cases, you would need to disable the location settings for the transaction to be approved.